Revolutionizing Urban Governance: Chennai Corporation Brings 32 Services to Your Fingertips via WhatsApp

In a significant stride towards modernizing urban governance and enhancing citizen convenience, the Greater Chennai Corporation has announced the launch of 32 essential civic services directly accessible through a dedicated WhatsApp chatbot. This pioneering initiative is set to transform how residents interact with municipal services, bringing unparalleled ease and efficiency to their fingertips.

The comprehensive suite of services now available via WhatsApp covers a wide spectrum of citizen needs.

Residents can effortlessly manage their property tax and professional tax payments, apply for and obtain birth and death certificates, and process trade licenses. The platform also facilitates applications for building plan approvals, road cut permissions, and various other crucial municipal functionalities, all without the need for physical visits or navigating complex online portals.

This move is a testament to the Corporation's commitment to leveraging technology for public welfare.

By integrating these services with WhatsApp – a platform already ubiquitous in daily communication – the Greater Chennai Corporation aims to drastically reduce bureaucratic hurdles, ensure real-time information dissemination, and foster greater transparency in its operations. Citizens can now receive updates, submit queries, and complete applications from the comfort of their homes or on the go, significantly streamlining their experience.

The initiative was officially unveiled by Minister K.N.

Nehru, highlighting the government's vision for a digitally empowered and citizen-centric administration. While these services are already available through existing channels such as the Namma Chennai App, the GCC website, and e-Seva centres, the addition of WhatsApp provides an incredibly accessible and user-friendly alternative, catering to a broader demographic of users.

The introduction of WhatsApp governance is expected to yield substantial benefits, including reduced waiting times, increased accountability, and a more responsive civic body.

It underscores a forward-thinking approach to public service delivery, promising a more seamless and integrated experience for Chennai's residents as the city continues its journey towards smart urban development. This innovative step positions Chennai at the forefront of digital transformation in municipal services, setting a benchmark for other cities to follow.