Pune Airport Shines: Celebrating Yatri Sewa Diwas with Dedication and Delight

Pune Airport buzzed with a spirit of dedication and celebration on September 13th, as it proudly observed Yatri Sewa Diwas, or Passenger Service Day. This annual event is more than just a date on the calendar; it's a profound tribute to the architectural genius behind India's civil aviation, Dr. B.

R. Ambedkar, whose visionary contributions continue to shape our skies.

Dr. Ambedkar, often revered as the chief architect of the Indian Constitution, also held the crucial portfolio of Labour Member in the Viceroy's Executive Council. His foresight led to the establishment of the Civil Aviation Department in 1946, a foundational step that propelled India into the modern era of air travel.

Yatri Sewa Diwas, therefore, serves as a poignant reminder of his indelible contribution to the nation's connectivity and progress.

The day at Pune Airport was marked by a series of heartfelt activities, all designed to reinforce the unwavering commitment to passenger satisfaction. Santosh Dhoke, the esteemed Airport Director, spearheaded the celebrations, commencing with a solemn pledge-taking ceremony.

All department heads, dedicated employees, and representatives from CISF, AAI Cargo Logistics, various airlines, and ground handling agencies participated, uniting under the inspiring theme: "Be a Brand Ambassador." This theme underscored the collective responsibility of every individual to embody the spirit of excellent service.

Passengers, the true stars of the day, were at the heart of the celebration.

The airport staff, with genuine warmth and enthusiasm, distributed flowers and chocolates, transforming routine travel into a delightful and memorable experience. The air was filled with melodious tunes from a live symphony orchestra, creating an ambience of joy and relaxation throughout the terminal.

Local artists showcased their talents through captivating painting displays, adding a vibrant cultural flourish to the bustling environment. Interactive sessions further enhanced the passenger experience, fostering direct feedback and a deeper connection between staff and travelers.

The event truly highlighted the airport's unwavering commitment to providing a seamless, pleasant, and exceptional journey for every traveler.

It was a powerful reaffirmation that passenger service is not just a duty but a passion, deeply rooted in the legacy of visionaries like Dr. B. R. Ambedkar, ensuring Pune Airport remains a beacon of customer-centric excellence.