Insect‑Infested Rice Bag Triggers Outcry Over Zepto’s Unhelpful Chatbot

A frantic X post from a user who ordered a 26 kg sack of rice on Zepto quickly went viral, and not for the usual reasons. When the bag was opened, dozens of small brown insects were visible, prompting the customer to question how a food‑delivery service could let such a thing slip past its own quality checks.

The shopper, who identified themselves as @Itsbebo__, shared a snapshot of the rice bag, complete with the creepy crawlers, alongside the order receipt that showed a total spend of Rs 1,993 for ten items. Their caption read, “I ordered a 26 kg bag of rice from Zepto, but the rice had small insects in it,” followed by a string of angry emojis.

What turned the incident from an annoying hiccup into a full‑blown controversy was the response from Zepto’s automated chatbot. When the buyer tried to lodge a complaint, the bot bluntly replied that the product had been delivered in “good condition,” effectively refusing to register the grievance.

Feeling brushed off, the customer amplified the issue, asking: “When insects are clearly visible in the rice, why isn’t the complaint being taken seriously? How can food quality be compromised?” They also warned other shoppers, wondering whether the platform’s packing process was even checking for such obvious defects.

The post struck a chord. Fellow users flooded the thread with similar tales—some recalling insect‑tainted flour or atta packets—while others slammed Zepto for its robotic customer service. One comment summed it up: “Food safety should never be compromised. Zepto must provide a full refund.” Another, more resigned, suggested simply shopping offline as the only safe bet.

Zepto later replied that the matter was “under review” and that they would get back to the customer shortly. No further official update has been published, and the original claim remains unverified by independent sources.

Regardless of the final resolution, the episode shines a light on a growing frustration among quick‑commerce users: the clash between instant delivery promises and the lack of human touch when things go wrong.