Genpact Hyderabad Staff Speak Out on 14‑Hour Shifts, Gender Bias and Health Neglect

It all started with a LinkedIn post that quickly went viral. On October 5, Rohit Kotana, a former analyst at Genpact’s Hafeezpet campus in Hyderabad, wrote that on July 20 he felt a sharp chest pain during his shift. He asked his supervisor to leave, but the request was flatly denied.

What followed was, frankly, a nightmare. Kotana says he suffered a panic attack and began hyperventilating on the office floor, eventually needing medical assistance. He claims the incident could have been avoided if the manager had simply let him step out.

According to Kotana, this wasn’t an isolated case. He alleges that the same senior manager – identified by colleagues as Xavier Francis – routinely pushes employees to stay far beyond their scheduled hours. Shifts that should end at 3 a.m. reportedly stretch to 6:30 a.m. or even 7 a.m., with the manager flaunting his own 14‑hour workdays as a badge of ‘commitment.’

Beyond the grueling timetable, Kotana points to a string of gender‑related grievances. He says women are often singled out for their bathroom breaks, subjected to off‑hand comments about their health, and even pressured about attendance when they’re pregnant. One anecdote that struck many readers involved a female colleague who, after noticing menstrual blood on a cafeteria chair, felt compelled to photograph the stain just to prove she wasn’t being careless.

Another disturbing clip that Kotana shared was from a September employee‑relations meeting. In the recording, a woman explains that her fiancé is in intensive care after an accident, yet a manager continues to question whether she can work the next day.

These revelations have left a lot of current and former staff feeling uneasy. Many say the environment has taken a toll on their mental and physical well‑being, and that the internal Employee Relations team has been slow—or simply indifferent—to address the complaints.

The backlash on social media has been swift. Some commenters slammed Genpact for fostering a “toxic” culture, while others applauded Kotana for speaking up. One user wrote, “Genpact, this is disgusting to the core,” while another added, “Hope these concerns are addressed seriously.”

Genpact, for its part, says employee health, safety and dignity are top priorities. In a statement to Moneycontrol, the company confirmed that an independent internal review has been launched and that appropriate action will follow once the investigation is complete.

While the probe is underway, the story serves as a reminder that demanding long hours should never come at the cost of a person’s health or basic respect. Whether the company will make lasting changes remains to be seen, but the conversation has undeniably been sparked.