Cireson Shines a Spotlight on ITSM Excellence: Announcing the Transformative 2025 Award Winners!

REDMOND, Wash. – June 4, 2024 – Cireson, a global leader dedicated to empowering businesses with cutting-edge IT Service Management (ITSM) solutions, is thrilled to announce the deserving recipients of its 2nd annual 2025 ITSM Awards. These prestigious accolades celebrate the unparalleled dedication, innovation, and leadership demonstrated by organizations and individuals who are truly shaping the future of IT service delivery.

The Cireson ITSM Awards were established to shine a light on the unsung heroes and groundbreaking initiatives within the vast ITSM community.

In an era where efficient and user-centric IT services are paramount, these awards underscore the critical role played by those who continuously push the boundaries of operational excellence, drive customer satisfaction, and foster a culture of innovation.

“At Cireson, we witness firsthand the incredible impact of dedicated ITSM professionals and innovative organizations,” said Shaun Gauntt, CEO of Cireson.

“The 2025 ITSM Award winners exemplify the highest standards of excellence. They are not just using technology; they are transforming how IT services are delivered, making profound differences for their users and their enterprises. It’s an honor to recognize their achievements and inspire others within the community.”

The winners of the 2025 Cireson ITSM Awards are:

• ITSMCentral MVP: Tony Dobbs. This award recognizes an exceptional individual who has gone above and beyond in contributing to the ITSMCentral community forum.

  Tony Dobbs has consistently provided invaluable insights, shared best practices, and offered support, fostering a vibrant and collaborative environment for ITSM professionals. His commitment to knowledge sharing and community engagement truly makes him an MVP.

• Innovation Award: The University of Sydney. The University of Sydney has been honored for its remarkable implementation and innovative use of Cireson solutions.

  Their strategic approach has led to significant improvements in efficiency, streamlined service operations, and enhanced user experiences, demonstrating a forward-thinking vision for IT service transformation within a complex educational institution.

• Customer Advocate Award: NHS Education for Scotland (NES). NES receives this award for their outstanding partnership with Cireson.

  Their proactive engagement in providing insightful feedback, collaborating on product development, and advocating for user-centric improvements has been instrumental in shaping Cireson’s solutions to meet real-world needs. Their voice ensures Cireson products remain at the forefront of the industry.

• Partner of the Year: Provance. Provance has been recognized for its unwavering commitment to delivering exceptional value through Cireson-powered solutions.

  Their deep expertise, dedication to customer success, and ability to seamlessly integrate Cireson products into comprehensive service offerings have made them an indispensable ally for businesses seeking to optimize their ITSM capabilities.

Cireson extends its heartfelt congratulations to all the winners.

Their accomplishments not only highlight their individual excellence but also serve as a beacon for the entire ITSM community, encouraging continuous improvement and the pursuit of service delivery perfection. Cireson remains dedicated to supporting these leaders and fostering an ecosystem where innovation thrives.

About Cireson: Cireson is a global leader in providing intuitive, powerful IT Service Management (ITSM) solutions designed to enhance productivity, improve service delivery, and elevate user experiences.

With a comprehensive suite of products that integrate seamlessly with existing IT infrastructures, Cireson empowers organizations worldwide to simplify complex IT challenges and achieve operational excellence. Cireson is committed to fostering a strong community and continually evolving its offerings to meet the dynamic demands of the modern IT landscape.