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Healthcare Staffing Giants Brace for Impact as FTC Targets 'Phantom Billing'

  • Nishadil
  • September 12, 2025
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  • 2 minutes read
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Healthcare Staffing Giants Brace for Impact as FTC Targets 'Phantom Billing'

The healthcare staffing industry is bracing for a seismic shift as the Federal Trade Commission (FTC) sets its sights on alleged "phantom billing" practices. This looming regulatory crackdown sent shockwaves through the market, with Cross Country Healthcare (CCRN) experiencing a significant tumble in its share price.

Investors reacted swiftly to the news that the FTC has scheduled an open meeting for next week, with a critical item on its agenda: a proposed policy statement addressing "phantom billing" within the healthcare staffing sector.

This announcement alone was enough to trigger a sharp decline in Cross Country Healthcare's stock, which plummeted by as much as 14.8% on Friday, reflecting deep market apprehension.

The core of the FTC's concern revolves around companies allegedly charging healthcare providers for hours not worked, or for services not rendered, by temporary staff.

Such practices, if widespread, could significantly inflate costs for hospitals and other medical facilities, ultimately impacting patient care and the overall healthcare economy. The proposed policy statement aims to define and prohibit these deceptive billing methods, potentially ushering in a new era of stricter compliance for staffing firms.

While Cross Country Healthcare bore the brunt of the initial market reaction, the implications extend far beyond a single company.

Other major players in the healthcare staffing landscape, including AMN Healthcare (AMN), HealthEquity (HQY), and Universal Health Services (UHS), are also on alert. The FTC's move signals a broader intent to scrutinize and regulate the practices that have become commonplace, or at least perceived as such, within this vital industry.

This isn't the first time the FTC has issued a policy statement to clarify its stance on certain business practices.

In 2023, the commission released a similar statement regarding "Made in USA" claims, providing a precedent for how these new guidelines could be enforced. This suggests that the upcoming policy on "phantom billing" will likely carry significant weight, potentially leading to increased enforcement actions and penalties for non-compliant firms.

As the healthcare sector watches closely, the upcoming FTC meeting is poised to be a pivotal moment.

Companies like Cross Country Healthcare now face the challenge of adapting to potentially stringent new rules while navigating the immediate impact on their stock performance and investor confidence. The outcome could redefine operational standards across the entire healthcare staffing industry, emphasizing transparency and accountability in billing practices.

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