Urgent Safety Alert: Massive Recall for Rheem and Ruud Water Heaters Over Carbon Monoxide Risk

A critical safety alert has been issued for hundreds of thousands of Rheem and Ruud brand natural gas and propane hot water heaters across Canada and the United States. Owners are urged to immediately check their units, as a serious defect poses a significant risk of carbon monoxide poisoning.

The recall, announced by Health Canada and the U.S.

Consumer Product Safety Commission (CPSC) on February 22, 2024, targets water heaters manufactured by Rheem Manufacturing Company between January 2020 and April 2022. The core issue lies with a "thermal cut off" (TCO) feature which, if it fails, can cause the water heater to overheat. This overheating can lead to a carbon monoxide poisoning hazard if the unit is not properly vented or if vent lines detach due to excessive heat.

Approximately 55,000 units are affected in Canada and an astounding 372,000 in the United States, bringing the total to over 420,000 water heaters potentially putting households at risk.

This widespread recall underscores the severity of the potential danger.

Tragically, the company has received 21 reports of incidents related to this defect. These include one devastating fatality in the United States and a separate incident reported in Canada. These grim statistics highlight the urgent need for consumers to take immediate action to ensure their safety.

The recalled models include both natural gas and propane versions of Rheem and Ruud brand water heaters, specifically: Rheem Performance Platinum, Rheem Performance, Rheem Commercial, Rheem Professional, Ruud Professional, and Ruud Ultra Series.

Consumers can identify if their unit is affected by checking the model and serial numbers located on the rating plate of the water heater. A comprehensive list of specific model numbers and manufacturing date ranges is available on the Health Canada and CPSC recall websites, and consumers should cross-reference this information carefully.

If your hot water heater matches any of the recalled models, it is imperative to stop using it immediately.

Prolonged use could put you and your family in danger. Contact Rheem Manufacturing Company without delay to arrange for a free repair kit. This kit is designed to address the thermal cut-off defect and restore your water heater to safe operating conditions, ensuring peace of mind.

Carbon monoxide is a silent killer – an invisible, odorless, and tasteless gas that can be fatal.

Symptoms of carbon monoxide poisoning often mimic the flu and include headaches, dizziness, nausea, and confusion, making it difficult to detect without proper equipment. Ensuring your home has working carbon monoxide detectors on every level and near sleeping areas is crucial for early detection and safety, especially when dealing with fuel-burning appliances.

Do not delay in checking your water heater. Your safety, and the safety of your family, depends on it. Contact Rheem's dedicated recall hotline or visit their website for further instructions and assistance.