Noida Hotel Manager Brutally Assaulted Over Guest Data Dispute, Eight Booked

A shocking incident has come to light in Noida's Sector 52, where a hotel manager was brutally assaulted by the establishment's owner and his relatives. The manager's alleged 'offence'? Upholding company policy and refusing to share sensitive guest data with the owner's family members.

The victim, whose identity has not been released, sustained severe injuries including a fractured nose, jaw, and multiple broken teeth during the horrifying attack.

He has since registered a First Information Report (FIR) detailing the assault and the events leading up to it.

According to the complaint filed at the Sector 49 police station, the manager stated that he was repeatedly pressured by the hotel owner, Pankaj, and his relatives to hand over records of guests who had booked rooms through various online travel agencies (OTAs).

The manager firmly refused, citing strict company policies that prohibited the disclosure of such confidential information.

The underlying motive behind the owner's insistence appears to be an attempt to circumvent OTAs. By obtaining direct guest contact information, the owner allegedly sought to offer future bookings directly, thereby bypassing the commissions charged by these popular travel platforms.

The manager's steadfast refusal to compromise guest privacy and company rules reportedly incensed the owner and his family.

The assault itself occurred on October 10. The manager recounted being viciously attacked with sticks and subjected to repeated punches, leaving him with significant facial injuries.

The severity of the beating underscores the aggressive nature of the dispute.

Following the manager's complaint, the Noida police have acted swiftly, booking a total of eight individuals in connection with the incident. Among those named in the FIR are hotel owner Pankaj, along with his brothers Sandeep and Ankit.

The charges registered against them fall under various sections of the Indian Penal Code (IPC), including Sections 147 (rioting), 149 (unlawful assembly), 323 (voluntarily causing hurt), 504 (intentional insult with intent to provoke breach of the peace), and 506 (criminal intimidation).

This disturbing event highlights the increasing tension and potential for conflict in the hospitality sector, particularly concerning data privacy and the relationship between hotels and online booking platforms.

Authorities are continuing their investigation into the matter.