“Absolutely Devastated”: Right Flooring’s Abrupt Closure Leaves Hundreds of Customers in Financial Ruin Across Ontario

A wave of shock and disbelief has swept across Ontario as Right Flooring, a prominent flooring chain with multiple locations, abruptly vanished, leaving hundreds of customers in an agonizing lurch. With stores suddenly shuttered and communications silenced, countless individuals who had paid thousands of dollars for their dream floors are now left with empty promises, missing materials, and a profound sense of betrayal.

From Mississauga to Brampton, Hamilton to Pickering and Scarborough, the story is heartbreakingly consistent: customers arrive at what were once bustling Right Flooring showrooms only to find locked doors, ominous 'closed' signs citing 'unforeseen circumstances,' and an unsettling silence where once there was a vibrant business.

The company's website, rightflooring.ca, has vanished, and phone lines are disconnected, severing all ties with its bewildered clientele.

Nirav Mehta, who invested $4,000 for a basement flooring project, is just one of many victims. He recounts the frustrating silence, telling CTV News, “I called them, left messages, no answer.

I am very upset because I paid a deposit, and I want my money back or the flooring delivered.” His calls, like those of so many others, went unanswered, his hopes for a finished basement crumbling with each passing day.

Yatindra Gupta shared a similar harrowing experience, having paid a substantial $10,000 for flooring that never arrived.

“It was supposed to be installed earlier this month,” he explained, expressing his shock at discovering the stores closed. “My wife and I went to the store, and it was locked.” Maria D’Almeida’s kitchen renovation has ground to a halt; she paid in full for flooring, only to find herself staring at an empty, unfinished space.

Satnam Singh, who paid $4,000 for flooring in two homes last December, has also been left without his product or a refund.

The sheer scale of the financial blow is staggering, with individual losses often stretching into thousands of dollars – deposits, full payments, and the costs of disrupted home renovations.

Many had installations booked, contractors lined up, and homes prepared, only to face a chaotic void when Right Flooring disappeared.

As anger and desperation mount, affected consumers are urged to take immediate action. Consumer Protection Ontario advises filing a formal complaint, as the Ministry of Public and Business Service Delivery is now aware of the situation and conducting a review.

For those who paid with a credit card, lawyer Matthew Bando recommends contacting your bank or credit card company immediately to explore chargeback options – a potential lifeline for recovering lost funds.

However, for customers who paid via cash or debit, the path is significantly harder. Bando suggests these individuals might need to pursue legal action through small claims court or join forces for a potential class-action lawsuit.

Furthermore, given the sudden and unexplained nature of the closures and the widespread financial losses, filing a police report for potential fraud is another avenue for redress.

The closure of Right Flooring serves as a stark reminder of the vulnerabilities consumers face. As hundreds navigate the fallout, the question remains: will justice be served for those who invested their trust and their hard-earned money into a company that seemingly vanished overnight?