23andMe to Data Breach Victims: It's Your Fault!
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- January 04, 2024
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The genetic testing company, 23andMe, had a major data breach last year that is still causing concerns today. Instead of apologizing, the company suggested that their customers should have used stronger passwords. The company is now subject to several lawsuits provoked by the data leak, in which millions of accounts were compromised and the data was put up for sale on the dark web.
Controversially, 23andMe's terms of service state that customers must agree to 'forced arbitration' - a tactic seen as favoring corporations - rather than suing the company. This means that mass litigation like class action lawsuits can be prevented. The company appears to deny any wrongdoing and blames the customers for lax security, although critics argue that 23andMe should have required users to authenticate their identities more rigorously.
The lawyer representing one of the cases against the company, Hassan Zavareei, has criticized 23andMe for blaming their customers and for modifying their terms of service to make the arbitration process even more complicated. He suggests that there may be potential for victims to pursue traditional litigation or contest the company's arbitration clause, but this seems highly unlikely.
So far, 23andMe has not been available for comment.
This situation has sparked debate about the role of companies in protecting customer data, the implications of terms of service agreements, and the power dynamics involved in disclaimers and arbitration processes. As the case develops, the wider repercussions for data security and user protection will continue to unfold.
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